Training
Training is part of AI adoption, not a separate awareness campaign. It helps employees understand where AI is useful, how to use approved tools safely, and how to turn ideas into managed initiatives.
Goal
| Audience | Expected outcome |
|---|---|
| All employees | Understand basic AI capabilities, limits, safe-use rules, and how to submit ideas |
| Leaders and process owners | Can find scenarios with measurable impact and assign owners |
| AI office and adjacent functions | Use one language for initiatives, products, risks, gates, and artifacts |
Program path
1. AI literacy
- what modern AI tools can and cannot do;
- prompt, draft, recommendation, and automatic action;
- hallucinations, errors, and data leakage;
- how to check AI output.
2. Safe usage
- data classes and restrictions;
- personal, commercial, and critical data;
- approved internal and external tools;
- when a human must remain in the loop;
- what must be logged for audit.
3. Scenario discovery
- how to find manual work, delays, repeated decisions, and knowledge bottlenecks;
- how to describe a problem through a process and metric;
- how to use idea mining sessions.
4. From idea to initiative
- initiative card;
- business owner and impact owner;
- impact hypothesis;
- duplicate check;
- AI product selection;
- transition to assessment.
5. Working in the operating model
- business funnel;
- AI product delivery tracks;
- stage gates;
- artifacts;
- portfolio metrics;
- impact confirmation.
Formats
| Format | When to use | Output |
|---|---|---|
| Intro webinar | Program launch or onboarding a new unit | Shared rules and route |
| Practical workshop | Discover initiatives in a specific process | Idea package and initial triage |
| Role session | Leaders, security, architecture, data, finance | Role-specific decisions and checklists |
| Office hours | After training, when real questions appear | Improved cards and removed blockers |
| Self-service materials | Scaling to a broad audience | Shared examples and rules |
Metrics
- training coverage by audience;
- number of ideas after workshops;
- share of ideas converted into quality initiative cards;
- reduction of initiatives without owner, impact, or data;
- safe-use incidents;
- adoption of approved tools.